We deliver orders from our online shop globally!
We ship US orders from our US warehouse using FedEx all other orders are shipped from our warehouse in Iceland via DHL or the Icelandic Postal service depending on the selected shipping method.
Your selected delivery estimate does not begin until your order has been fully processed and shipped. This process normally takes about 1 to 3 business days. We cannot guarantee that our items are available at all times. Delivery may therefore be delayed by some days.
Shipping time and cost
US Standard Shipping
- Free shipping on all orders over $80
- Delivery charges are $15 on orders under $80
- Delivery time is 1-4 working days after processing period.
US Express Shipping
- Delivery charges on express orders are $30
- Delivery time is 2 working days after processing period.
International (excluding US) Standard Shipping
- Free shipping on all orders over $80
- Delivery charges are $15 on orders under $80
- Delivery time is 10-15 working days after processing period.
International (excluding US) Express Shipping
- Delivery charges on express orders are $25
- Delivery time is 3-6 working days after processing period.
We cannot accept responsibility for delays caused by postal services. Please note that your delivery may be delayed because of your items being held up in customs in your own country. Depending on the destination country and customs, delivery times may vary. Any estimates provided are not guaranteed.
Tracking
You can check the status of your order by logging into your account. A tracking number will be available once your order has been dispatched from our warehouse.
Returns
You may change your mind about your purchase within 14 days of receiving your items. We offer full refund on returned products. The shipping cost for returning an order is not covered by us. The shipping cost must be payed and arranged by the customer. Items bought on sale or special offers cannot be returned. Please fill out this return form and send it along with the items you want to return as well as the original invoice.
Our return address for US orders is:
Nacline / Ísafold Distribution Center.
125 Industrial Way
Portland Maine 04103
USA
Our return address for international orders (all countries excluding US) is:
Tulipop Store
Skólavörðustígur 43
101 Reykjavík
Iceland
Keep receipts and tracking numbers as proof of sending the items back.
The items are your responsibilities until they reach our warehouse. Once we have received the returned items at our warehouse, you can get a refund. Refund will only be issued in the original form of payment. You will receive a confirmation once your account has been credited. Please notice, original shipping charges are non-refundable unless you received a damaged, defected or wrong items. Please see further information here.
The returned items must be unused and in perfect condition. If the items are not received in their original packaging and/or in the same condition as you received it, a deduction can be made to your refund.
At this time, we do not accept exchanges. Please return the items for full refund and make a new order.
Faulty or Damaged Items
Should a manufacture fault in an item received from us be detected, please contact us on help@tulipop.com. Include your order number as well as details about the fault and preferably some pictures. Instances like this are judged case by case. You can either have a new product delivered, a discount or return the product for a refund. Same goes for items that are damaged during shipping. Items will only be fully refunded on the condition that the items have been used only as intended. Natural wear and tear is not covered by this warranty.
If your delivery is not identical to your order, you got the wrong product or if a product is missing please contact us on help@tulipop.com and include your order number and details about your delivery and original order. We will do our best to correct the mistake quickly.
